Returns Center
Item didn’t work out the way you fantasized? We’re all about happy endings at Adulttoys Store, so you may be eligible for a full refund, a replacement or a gift voucher.
This page is for Adulttoys-branded products only (which have “by Adulttoys” in the product title). To return a nonbranded item, fill out the form here.
60-Day Standard Returns
For unopened, unused Adulttoys-branded products returned in 60 days or less from the day of receipt, you’re totally off the hook.
For all 60-Day Standard Returns, you consent to:
- Return only unopened, unused Adulttoys-branded products with packaging and/or tags intact
- Accept a refund to the original method of payment or store credit. Exchanges are not permitted.
1-Year Product Warranty
If any Adulttoys-branded product is defective, arrives damaged or is not as described, and it has been one (1) year or less from the date of receipt, someone will be punished — but it won’t be you. Simply return the item for a replacement or store credit.
For all 1-Year Product Warranty claims, you consent to:
- Return only Adulttoys-branded products
- Truthfully state that the item has a manufacturer’s defect, arrived damaged or is not as described on the Adulttoys Store website, and provide evidence as requested
- Accept a store credit or a replacement for the item. No additional monetary or other compensation will be provided
